![]() ![]() Counter Plates: The counter plates are available in three types, first one is an ordinary name plate, the second type is an LED based Dot Matrix Display and the most widely used is the small digital display screens which displays counter number, ticket number or any other additional information if needed.Announcement System: The announcement system is used for customer calling, it displays the ticket number of the digital signage as well as it also call the token number and its allocated counter in multi-lingual audio through the sound system installed all around the premises.These screens are used to display queuing information in real-time along with that the business can run multimedia content to increase customer engagements. Digital Signage: These are large display screens placed on strategic location where everyone in the waiting area can view them.Administrative Dashboard: This dashboard is also a web-based application which is designed for the management to monitor the entire queuing process and to customize policies and perform all administrative functions.Usually it is a web-based application which is available on the agent’s computer. Agent Dashboard:This is an interactive dashboard for the agents/servers who can manage, control and monitor queues from their portal.This dashboard allow the customers and visitors to sign-up for the queue and it also issue the tickets. ![]() Customer/Visitor Dashboard: This is an interactive dashboard, which is usually available on an interactive kiosk machine.It resides on a server or cloud or online and is connected with each and every other component. Queue Management Server Application: This is the brain of the system, an intelligent software with advanced algorithms to operate and control everything in real-time.The queue management system consists of the following essential parts and components: Read More: The Ultimate Guide to Queue Management What is a Queue Management System?Ī queue management system is a combination of software and hardware devices that help businesses to manage the queues and customer flow with more efficiency and also help them to enhance the customer experience and customer journey. In this blog we will discuss the basics of a queue management system and its benefits for small and local business to let them understand how important it is to have a digital queue management system at their store/business. Mostly the reason is the rush at the counters or very slow moving queues. The customer churn is simply the measurement of the number of customers who have entered into the business and wanted to purchase something but due to any reason they leave without making a purchase. Which not only results in poor customer experience but also increase customer churn rate. And due to the same reasons they might often feel overwhelmed with the load of the customers. As small and local businesses usually have low budget and less employee so in order to ensure optimum balance between the expense/cost and the profit, they might be hesitant in investing in any digital system such as a queue management system. ![]() Same is applicable for the small and local businesses, in fact they have to be more careful about their customer service. That is why it is extremely important for a business to provide excellent customer service and to prevent any congestion at the counters. Most of the time when the queue is too long, people don’t even enter the store instead they move on to the next one. ![]() Let us just admit it, no one likes to stand in long lines at a retail store. The small and local businesses in Dubai or in anywhere else in UAE have started to focus more on customer service, customer happiness and customer waiting experience. Although there are a lot many small and local businesses who are using a queue management system or any other kind of digital product to aid there queuing process, but the overall adaptation rate is not as that high as it is in large businesses such as banks, hospitals, government offices, educational institutions, telecom, etc. However small and local businesses haven’t embraced this technology yet. Big businesses are using queue management system for more than a decade now, it has become an absolute necessity for them. These digital solutions can help businesses in many different ways, which could improve their operational capabilities and profitability. Businesses use digital solutions to facilitate their customers and to boost their own productivity. ![]()
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